Refund policy

Return & Exchange Policy

At Buttonup, every piece is handmade by women artisans across Egypt, and we want you to love what you receive. Please read our policy before placing your order.

1. Inspect your order on delivery
Please check your products in front of the courier when your order arrives.

• If the products meet your expectations, accept the delivery and pay the order total.
• If they don’t, you may refuse the order on the spot and pay the shipping fee only.

Once the delivery is accepted and the courier has left, we can’t accept return or exchange requests through delivery.

2. Returns and exchanges at our showroom
You may return or exchange products in person at the Buttonup showroom within 5 days of delivery.

📍 Buttonup Showroom: 42 Bahgat Ali, Zamalek, Cairo
🕛 Open daily, 12:00 PM – 8:00 PM (closed Fridays)

To be eligible, products must be:

• Unused, unwashed, and in their original condition
• In their original packaging, with any tags attached
• Accompanied by your order number

3. After 5 days
Return and exchange requests aren’t accepted after 5 days from delivery.

4. International orders
Due to the cost and time of international return shipping, international orders are final sale and can’t be returned or exchanged.

If your order arrives damaged or you receive the wrong item, please contact us at info@buttonup100.com within 2 days of delivery with photos of the item and packaging. We’ll arrange a replacement, store credit, or refund.

Customs duties and import taxes are the customer’s responsibility and are non-refundable.

Questions?
Contact us at info@buttonup100.com